Three Engagements. One Direction.
Each service is scoped and priced clearly. Choose the one that fits where your operation is today — or start a conversation if you are not sure.
Back to HomeHow Every Engagement Works
Regardless of which service you choose, the same three-stage structure applies. It is how we keep quality consistent.
Observe
We spend time understanding how your operation actually runs — the platforms, the tools, the handoffs, the friction points. We ask questions and watch the flow.
Map
We document what we find — the current flow, the gaps, the areas worth improving. This forms the written record of the engagement and a baseline for any changes.
Hand Over
We walk your team through the documentation in a structured session. Questions are addressed, priorities are noted, and you leave with materials you can act on.
Store Operations Review
A practical look at how your online store handles listings, orders, and fulfilment, with suggestions for a smoother flow. We walk the customer's path and note simple refinements. Helpful for sellers feeling stretched as orders grow. Includes a working session and a short improvement note.
What You Receive
- A review of your active listings and product data consistency
- An assessment of your order handling and fulfilment steps
- One working session with the advisor
- A written improvement note covering three to five observations
Process Steps
- 1 Initial call to understand your setup and platforms
- 2 Observation of listings, orders, and fulfilment flow
- 3 Working session to review initial notes together
- 4 Delivery of short written improvement note
Best for
Sellers who have a working store and are noticing that handling orders is taking more time or effort than it used to. Useful before a growth phase, or simply when things feel messier than they should.
E-commerce Tidy-Up Engagement
A multi-week project to streamline one or two parts of your online operation — product data, dispatch, or returns handling. We document the current steps and support gentle, considered changes. Suited to growing shops whose processes have outgrown their original habits. Includes process mapping, updated documentation, and a short handover guide.
What You Receive
- In-depth observation of one or two operational areas
- Current-state process map (written, not a diagram)
- Updated or new documentation for the relevant processes
- Short handover guide for your team
- Two working sessions across the engagement
Process Steps
- 1 Scoping call to define the one or two areas to focus on
- 2 Observation across the selected operational area(s)
- 3 Draft process map reviewed with your team
- 4 Documentation written and refined
- 5 Handover session and written guide delivered
Best for
Shops that are growing steadily but whose original ways of working — often informal habits built when orders were smaller — are starting to cause friction. Something specific needs to be addressed before it creates broader problems.
Online Operations Programme
A wider advisory engagement that maps your end-to-end online operation and proposes a staged plan for steadier, more predictable handling as you scale. We involve your team throughout. Built for established sellers preparing for growth. Includes interviews, an operations map, and a phased improvement plan.
What You Receive
- Structured interviews with key team members
- End-to-end operations map covering your full order lifecycle
- Phased improvement plan with prioritised recommendations
- Three or four working sessions across the engagement
- Final handover session with full documentation set
Process Steps
- 1 Initial scoping and team introduction
- 2 Structured interviews with key operational staff
- 3 Observation across the full order lifecycle
- 4 Operations map drafted and reviewed
- 5 Phased plan developed with your team
- 6 Final handover session and documentation delivery
Best for
Established sellers who are scaling up and need a clear picture of their entire operation before that growth introduces complexity they cannot manage informally. Also useful when ownership is transitioning or new staff are being brought in to manage operations.
Which Service Fits You?
A side-by-side view of what each engagement covers. If still unsure, the first conversation is always free.
| Feature | Review RM 560 |
Tidy-Up RM 2,500 |
Programme RM 4,350 |
|---|---|---|---|
| Observation of operations | |||
| Written improvement notes | |||
| Process mapping | |||
| Updated documentation | |||
| Team interviews | |||
| End-to-end operations map | |||
| Phased improvement plan |
What Holds Across All Engagements
Confidentiality
All operational and commercial information shared during an engagement is treated as confidential. NDAs are available before any work begins.
Agreed Scope
We do not begin until the scope is agreed in writing. Nothing is added to the engagement without a separate discussion and your agreement.
Plain Written Outputs
All documentation is written to be used — not to be filed away. Plain language, clear steps, and a format your team can follow without additional explanation.
Handover Session
Every engagement ends with a structured session where we walk your team through what was found and what is documented. No loose ends.
Data Handling
Operational data shared with us is used only for the purposes of the engagement, handled with care, and not retained beyond what is needed.
Direct Communication
You work directly with the advisors carrying out your engagement, not through an account management layer. Questions go to the people doing the work.
Clear Fees, Published Upfront
All prices are fixed per engagement. No hourly billing, no ambiguous scope additions.
RM 560
per engagement
- Store observation
- 1 working session
- Written improvement note
- 1–2 week timeline
RM 2,500
per engagement
- Deep dive into 1–2 areas
- 2 working sessions
- Process mapping
- Updated documentation
- Handover guide
- 3–5 week timeline
RM 4,350
per engagement
- End-to-end operations
- Team interviews
- 3–4 working sessions
- Operations map
- Phased improvement plan
- 6–10 week timeline
Not sure which one fits?
Tell us about your shop in a message. We will read it and suggest where to start — with no obligation on your part.
Send a Message